Our courier partners are LBC for outside Metro Manila addresses and Lalamove or Grab for Metro Manila addresses.
PLEASE TAKE NOTE:
1. We will ship only to SHIPPING ADDRESS provided. Change of shipping address when order has already been shipped out is not allowed.
2. We cannot commit a fixed delivery time. Please make sure you or someone authorized will be there to receive your order or it will be a failed delivery and order will be returned to our hub.
3. Re-processing of order due to failed delivery will incur additional shipping/handling fee.
4. We accept ONLY ONE (1) Shipping address with complete details including CORRECT BARANGAY. We will not be liable for failed delivery due to wrong or incomplete address provided.
5. Only product amount will be refunded in case of cancelation of paid order due to failed delivery, handling fee will not be refunded.
All returns must be done in accordance with the instructions set out in the Return Policy (Return Policy). Seller is not obliged to agree to any return unless all such instructions are followed to Seller’s satisfaction. Should the Seller agree to the return, Seller will deliver the replacement Product to your specified address.
Within 7 (seven) days from the date of delivery of the Product, you may return a Product when you:
1. Receive a product that is fundamentally different in nature from the Product specified in the Customer Contract;
2. Receive a faulty or damaged Product;
3. Receive a product that is not as advertised on the platform;
4. Wrong item is delivered;
5. Receive a product that has missing parts/items; or
6. Receive a product that does not fit (for fashion items).